Refund policy

Refunds and Returns Policy

This page provides information about the terms relating to refunds.

1. If we are unable to supply you with a Product

For example, because that product is not in stock or no longer available, or due to an error in the price on our site, we will inform you by email and will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

 

2. Your consumer right of return and refund

This clause only applies if you are a consumer.

2.1 If you are a consumer, you have a legal right to cancel a contract under the Consumer Protection (Distance Selling Regulations 2000) during the period set out below in clause 2.3. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

2.2 However, this cancellation right does not apply in the case of:

  • 2.2.1 any custom-made products, products made to your specification, or clearly personalised;

  • 2.2.2 newspapers, periodicals, or magazines;

  • 2.2.3 software, electronic or digital downloads;

  • 2.2.4 DVDs or CDs which have a security seal that you have opened or unsealed.

2.3 Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the products. Working days exclude Saturdays, Sundays, and public holidays.

2.4 To cancel a contract, please contact us via the support function on the website or email us at support@sianalexia.co.uk. You may wish to keep a copy of your cancellation notice for your records. Your cancellation is effective from the date you send us the email.

2.5 If you are returning products because they are damaged or faulty, please see clause 2.6. If you are returning products because they are no longer wanted or were ordered by mistake, the postage cost is your responsibility, and we will not be able to refund it. We recommend using a recorded delivery service as we cannot be responsible for items that do not arrive.

2.6 If you return products under this clause because they are faulty or mis-described, we will refund the full price of the defective product, any applicable delivery charges, and any reasonable costs you incur in returning the item.

2.7 Refunds will be made to the original payment method used.

2.8 If the products were delivered to you:

  • 2.8.1 you must return the products to us as soon as reasonably practicable;

  • 2.8.2 unless the products are faulty or not as described (see clause 2.6), you will be responsible for the cost of returning the products;

  • 2.8.3 you are legally obligated to keep the products in your possession and to take reasonable care of them while they are in your possession.

2.9 As a consumer, you always have legal rights in relation to products that are faulty or not as described. These rights are not affected by the terms in this section. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

 

3. Governing law and jurisdiction

3.1 If you are a consumer, please note that these Terms are governed by English law. This means that any contract for the purchase of products through our site, and any dispute or claim arising out of or in connection with it, will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings there, and likewise in Scotland if you reside there.

3.2 If you are a business, these Terms are governed by English law. Any contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

4. Custom Art Prints Policy

All fine art prints from Siân Alexia Illustrations are made to order. Each print is individually produced and, where applicable, framed before delivery. Due to the bespoke nature of this process, we are unable to offer refunds or exchanges if a customer changes their mind after placing an order. Please review all product details, including dimensions and framing options, before placing your order. If you have any questions or need further assistance, please contact us before purchasing.